Shipping policy

Shipping Policy

Thanks for shopping with Equip Garden! We know that when you order a shed, you want it in your garden as fast as possible — so here's exactly how delivery works with us, with no surprises.

Free Delivery, Always

Every single order ships free across mainland UK, and free to the continental United States. No minimum order, no hidden fees at checkout, no "free shipping over £X" games. The price you see on the product page is the price you pay.

Everything we ship is genuine Patiowell and Keter, straight from official warehouses — properly packed, and handled with care.

Handling Time: 2 Business Days

Once you place your order, our team gets to work. We verify your order, confirm stock, and dispatch everything within 2 business days. You'll receive an order confirmation email right away, so you know we've got it.

Please note that business days are Monday through Friday — orders placed on weekends or bank holidays start processing the next business day.

Delivery Time

- Mainland UK: 3 to 5 business days after dispatch — 5 to 7 business days in total
- Continental US: 4 to 6 business days after dispatch — 6 to 8 business days in total

Smaller items like cabinets tend to arrive faster, while the big sheds can take a little longer since they ship on a pallet.

Important: Large Sheds Arrive in Multiple Boxes

Here's something worth knowing before your delivery day: the larger sheds (both Patiowell and Keter) are shipped in several numbered boxes, and those boxes don't always arrive on the same day — sometimes they're a day or two apart. This is completely normal and nothing to worry about.

Our advice: wait until every numbered box has arrived before you start assembly. Check the box numbers against the list in your manual, and once everything is there, you're good to build.

Tracking Your Order

The moment your order ships, we'll email you the tracking number so you can follow your delivery every step of the way. If a box seems delayed or the tracking hasn't moved in a few days, reach out — we'll chase it for you.

Questions?

Our team is here for you:
Email: contact@equipgarden.shop
Phone: +44 1377 255633
Live Chat: available 24h/24h
Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT)